Refund policy

We accept returns within 30 days of delivery. Items must be unused and in their original condition.

To start a return, email hello@tailwaggery.com with your order number and the reason for the return. We will reply with instructions and a return address. Refunds are issued to your original payment method within 5-10 business days after the return is confirmed.

Damaged, defective, or incorrect items: if we sent the wrong item or your order arrived damaged or defective, contact us with a photo and your order number. We will replace the item or issue a full refund, and you will not be asked to return the item at your expense.

Sizing exchanges: if a sized item does not fit, email us and we will arrange an exchange for the correct size, subject to availability.

Non-returnable items: items that have been used, items damaged after delivery, items returned more than 30 days after delivery, and opened grooming consumables (wipes, cleaning solutions), for hygiene reasons.

Original shipping charges, where applied, are non-refundable except when the return is due to our error.